We're committed to your satisfaction, and our return policy reflects our dedication to quality. Please read through our process below.

 

Section 1: Acceptable Returns

We accept returns for products with transit damage, physical defects, or if an incorrect product was shipped. To initiate this, kindly send us an email with a video showcasing the damaged/incorrect product within the stipulated timeframe.

 

Section 2: Return Initiation

Should you decide to return part or all of your order, please notify us within 48 hours of receiving the products. Reach out to us via Support@dkallos.com.

 

Section 3: Return Conditions

Returns won't be accepted for used products, products with broken seals, or tampered serial numbers. Upon receiving the returned item, DKallos [Krasne Kallos LLP] will inspect and validate the claim.

 

Section 4: Approval and Action

If your return is eligible, we will proceed with replacement or refund. If the product is deemed ineligible, it will be couriered back to you.

 

Section 5: Refund Process

For online payments, refunds will be processed within 7 working days to the original source (debit/credit card, bank, wallet, etc). For COD orders, refunds will be made to your bank account within 14 working days of the refund request.

 

Section 6: Seek Expert Advice

Prior to placing an order, for any queries about product details or usage instructions, we recommend reaching out to our experts via Instagram - @divine_kallos or support@dkallos.com.

 

Section 7: Our Commitment to Your Satisfaction

While we trust you'll love our products, your satisfaction is paramount. If you're dissatisfied, please communicate with us. We're here to ensure your experience is positive.

 

Section 8: Ingredient Considerations

Every product on our website is detailed with its ingredients. If you have sensitivities or possible allergies to any listed ingredient, please exercise caution. Conduct an allergy patch test if unsure. If irritation occurs, consult a Physician.

 

Section 9: Product Loss and Damage

For spillage or container breakage, we offer replacement. However, for physical damage like dents or scratches, we cannot process a refund or return.

 

At DKallos [Krasne Kallos LLP], your contentment is our driving force. We're here to support you throughout your journey with us.