Cancellation Policy

Once your order is placed and processed, cancellation is not possible. However, COD orders can be canceled during our verification call or message. Address or contact info changes are accepted within 12 hours of order placement or before shipping, whichever is earlier.

 

Return & Replacement Policy

At DKallos, your satisfaction is paramount. Our products are eligible for return, replacement, or exchange under the Return & Refund Policy, provided they arrive damaged or differ from the product description. To initiate this process, adhere to the following conditions:

1.1 Damaged in Transit: If the product is damaged during delivery.

1.2 Original Condition: The product must be returned with its original packaging, including the brand’s/manufacturer's box, accessories, and the original sales receipt.

Should these criteria be met, we will proceed with either a replacement or refund, following these steps:

1.3 The Process:

1.3.1 Send an email from your registered email ID to support@dkallos.com. Include the Invoice Number and the following:

1.3.1.1 Clear Images and Videos: Provide clear images and videos of the damaged products, any leakage or spillage, and images of the mono-carton and outer packaging. The unboxing process should be evident in the video to validate the damage.

1.3.1.2 Missing/Wrong Products: If a product is missing or incorrect, share images and video clips while unboxing, showing the package and the received items.

1.3.2 Resolution Time: Allow us 5 working days to investigate your complaint and respond with a resolution. If approved, our team will notify you.

1.3.3 Return Conditions: Approved exchange orders must be returned in their original condition and packaging. For damaged containers during transit, share images and videos for replacement confirmation.

1.3.4 Quality Check: Upon receiving the return, we will conduct a quality and weight check. Exchange or replacement will be initiated within 48-72 hours, and you'll receive new tracking details via email.

 

Please note: DKallos [Krasne Kallos LLP] is not liable for individual reactions to specific ingredients. Always check the product description for a key list of ingredients. If unsure, perform an allergy patch test. Discontinue use and consult a physician if irritation occurs.

 

Your satisfaction with DKallos products is our commitment.